Can't integrate Jira Cloud and Octopus

[aetos]

I configured Octopus and Jira Connect App installed on Jira Cloud by following the guide.

Jira issue tracking

The TEST button under Release Note Options works well.
But, when I press the TEST button under Jira Connect App Password, I get the error.

Failed to get authentication token from Jira Connect App.

Why is this?

Thanks.

[frank.lin]

Hi aetos,

Sorry you’re experiencing problems setting this up.

I wonder if it’s to do with permissions. There was a similar ticket a few month back and the cause was
“i had the permissions to add the app i didn’t have the permissions to manage it.”.

Unable to get authentication token for Jira Connect App

I’m trying to create some nice integration between our TeamCity/Octopus/Jira setups. Everything is cloud based and i’m trying to do the JIRA <-> Octopus part. I’ve been able to get Octopus reading the titles of my User Stories and tasks and creating nice release notes but now every time octopus tries to send a release update it’s throwing the error “Unable to get authentication token for Jira Connect App. Response code: Unauthorized”. I know this is an error for ‘Server’ based Jira installs but …

Could you give that a try and let us know please.

Thank you
Frank

[aetos]

I uninstalled the Octopus app from Jira Cloud, re-installed and reconfigured it with an account that has Jira administrator privileges, but still got the same error message.

[aetos]

I tried integrating Octopus with Jira Cloud with an account that has Jira admin privileges, but without success.
Do I need to have Octopus Deploy administrator privileges to integrate Octopus and Jira?
Since I use Octopus Cloud, I don’t have Octopus Deploy administrator privileges.
Is this feature supported on Octopus Cloud?

[aetos]

When I click the Save button on the ‘Octopus Deploy configuration’ page on Jira Cloud, the request to https://jiraconnectapp.octopus.com/octopus/setup returned 400 responses.