We’re using the cloud hosted version of Octopus. We hadn’t realised that service accounts actually count as users so for a period we had too many “users”. We’re assuming this is the “compliant with your license” aspect of the message that we had gotten wrong?
We’ve now collapsed our two service accounts into a single service account, and just for good measure, we increased our user count on the cloud management portal.
That was this morning. We still can’t do anything with out Octopus instance however because it continues to complain:
Your Octopus Deploy installation is not compliant with your license. You will be prevented from performing certain key activities until this is rectified.
Your Octopus Cloud subscription expired on Wednesday, 12 September 2018 (6 days ago) has not been renewed. You will be prevented from performing key activities, like creating and deploying releases. Please visit https://g.octopushq.com/OctopusCloudAccount for more information.
There’s nothing more we can see to do on the management portal. How long are we supposed to wait before our instance works again? Or is there something else that we’re supposed to be doing?