Unable to log on with user on second domain with one-way trust

I have a SERVERLAN where Octopus Deploy 3.2.13 is hosted and AD authentication is set up.
We have a one-way trust with OFFICELAN where OFFICELAN is the trusted. (SERVERLAN trusts the resources in OFFICELAN).
I am able to create and log on with users in SERVERLAN, but when I try to create a OFFICELAN\usr I get the following exception:

System.DirectoryServices.AccountManagement.PrincipalServerDownException: The server could not be contacted. —> System.DirectoryServices.Protocols.LdapException: The LDAP server is unavailable.

I have tried running the Octopus service under LOCAL SYSTEM ACCOUNT, and an OFFICELAN\admusr with administrative access to the server where Octopus is hosted.

I don’t know what more to do, the logs don’t give me any more info.

Note: I have TeamCity running on the same server as Octopus, and AD authentication works onTeamCity when running on LOCAL SYSTEM.(default)

Hi Martin,

We are aware about an issue with using Octopus in this type of AD setup.

You could try the suggestions in this post and see if any of that helps.

I’m sorry I don’t have a more concrete solution for you.

Thank you and best regards,

Is it registrered as a bug somewhere so I can track it?

Hi Martin,

I have raised #2335 to have this investigated.

Thank you and best regards,