Signed up for octopus in the cloud and fails to create an instance then errors out

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(Andy Allen) #1

Hi I created a cloud instance using an account and it fails to create an instance just keeps looping on creating an instance. When I try and just delete that instance it fails and tells me to contact support any chance you can give me the email to log this to ?

(Andrew Katsivas) #2

Hey Andy,

Sorry to hear this! Can you let me know the subdomain of the instance you’re referring to, and I can take a look? I suspect the Octopus Account has dropped out of sync with our management infrastructure, so I just need to resync them.

Thanks :slight_smile:
Andy

(Andy Allen) #3

Yeah sure it is
Madhead i think is the instance it is trying to createand the url i hit after login is https://octopus.com/account/licensedetails/licensekeys-68233-65453-95425-88123

(Andrew Katsivas) #4

Hey Andy,

I saw your email ticket, I’m going to continue the discussion there :smile:.

(Andrew Katsivas) closed #5