Is there a way to extend the time above 2 minutes. How does the communication work, how does it differ from the listening tentacle in the way it communicates?
In Listening mode, Tentacles listen for instructions from the Octopus Server. When the Octopus Server has a task for a Tentacle, it connects to the Tentacle.
In Polling mode, Tentacles periodically poll the Octopus Server to check for any tasks that need to be performed.
Hi @stuart.mcilveen,
I have gone through the troubleshooting guide and I cant see any obvious error.
Connections are good from the Octopus server to the tentacle. Octopus.Server.exe load time is instant too. Polling Tentacle is running on a Local System account.
Does the log on the tentacle machine (default location C:\Octopus\Logs) provide any additional information on the connection issue?
Polling tentacles begin the connection on the tentacle machine and reach out to the Octopus server. Would a connection in this direction by passing through any proxy servers or similar?
The browser test in your screenshot, was that done on the tentacle machine?
Hi @paul.calvert,
Yes the browser test was done on the Tentacle server.
I see an issue in the logs about a different thumbprint presented:
An error occurred when sending a request to ‘https://octopus:10943/’, after the request began: The server at https://octopus:10943/ presented an unexpected security certificate. We expected the server to present a certificate with the thumbprint ‘**********************’. Instead, it presented a certificate with a thumbprint of ‘**************’
If these do not match, then the polling tentacle instance will need to be reconfigured. The easiest way would be to use the tentacle manager to delete the tentacle instance and then re-create a new polling instance.
Thank you for providing us with all the information so far. We’re going to need to dig a little deeper into this; would you be able to attach the tentacle log here and also confirm your server thumbprint?
I can either mark this conversation as private or you could email them to us, please let me know which works best for you.
Hi @stuart.mcilveen,
We managed to get the healthcheck working for our polling tentacle. We manually updated the config file with all 3 octopus nodes so that worked.