Octopus Deploy Cloud Instance not starting back up

(Navid) #1

We had a trial version of Octopus Deploy that got expired on Oct 5 and we just renewed our license. However, it has been around 2 hours since renewal and our instance is still inactive.
Is this normal and what is the expected timeframe for an instance to become active again?

#3

Hi Navid,

It is fairly normal for an instance to take a while to come out of hibernation, although yours appears to have taken a bit over 48hrs which seems excessive. I’ve had a look and confirmed that your instance has been re-activated, let me know if you have any problems.

I’m following up with the hosted team around the delay with re-activation, please let me know if you have any other questions.

Regards,
Alex