There are rare (fortunately) occasions when we are completely blocked and unable to deploy. We’re in this situation now and I’ve filed a ticket about it 16 hours ago now.
Essentially our cloud instance is queueing all of our deployments and that queue is not progressing and there’s nothing that I can see doing about it.
The most pressing issue right now is that we are unable to deploy to any environment and we have some urgent issues that need addressing.
A secondary issue is there’s no means to reach out to anyone, save send an email and hoping someone responds at some point. There’s not even an acknowledgement that the issue was received.
There’s also no means to escalate the ticket, no number to call, nothing. When I’ve raised this issue in the passed I’ve been assured that the email is monitored 24x7 for emergency issues but that doesn’t seem to be working at the moment.
There needs to be some means to “file a ticket” and escalate that ticket, especially if there’s no number to call. Because the instance is cloud hosted we can’t restart services or take really any other action, we’re just stuck waiting.
Like I said, issues are few and far between, and in all but two cases (this included) have not been showstoppers, but when we do have showstoppers outside our control we need a means to get urgent support and I’m not seeing it.