Instance Not Found after adding payment method

hosted
(Daniel Rusznyak) #1

Hi there, my trial has expired recently and I’ve added my payment details to my account, however the application tells me that the instance is not found even after my card has been charged. Some help would be appreciated.

On the same note, you cannot actually access the support if your app is inactive.

(Dean Malone) #2

Hi Daniel,

Your instance is now up and running! My apologies for the delay as we hit a glitch when re-activating your instance.

Regards,
Dean.