Error deploying to polling tentacle

primoz.bartolj · 14 November 2022 12:57

Hi, on deployment to production environment we got following error:

The step failed: Activities failed with errors ‘Bootstrapper did not return the bootstrapper service message’, ‘Bootstrapper did not return the bootstrapper service message’, ‘Bootstrapper did not return the bootstrapper service message’, ‘The remote script failed with exit code 100’

We are using Cloud version of Octopus Deploy, due to limited connectivity we are using Polling Tentacle on our deployment server.

Full error log:

Bootstrapper did not return the bootstrapper service message

November 14th 2022 13:49:44

Fatal

Bootstrapper did not return the bootstrapper service message

November 14th 2022 13:49:48

Info

Unable to register package use.

November 14th 2022 13:49:48

Info

System.IO.FileNotFoundException: Could not find file 'C:\Octopus\Files\Agitavit.FormNet.WebApi.Test@S2.13.1.263@55B9ABA5A449644D8FC9467548FAE259.nupkg'.

November 14th 2022 13:49:48

Info

File name: 'C:\Octopus\Files\Agitavit.FormNet.WebApi.Test@S2.13.1.263@55B9ABA5A449644D8FC9467548FAE259.nupkg'

November 14th 2022 13:49:48

Info

at System.IO.FileInfo.get_Length()

November 14th 2022 13:49:48

Info

at Calamari.Common.Plumbing.FileSystem.CalamariPhysicalFileSystem.GetFileSize(String path) in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari.Common\Plumbing\FileSystem\CalamariPhysicalFileSystem.cs:line 234

November 14th 2022 13:49:48

Info

at Calamari.Commands.RegisterPackageUseCommand.RegisterPackageUse() in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari\Commands\RegisterPackageUseCommand.cs:line 64

November 14th 2022 13:49:48

Info

at Calamari.Commands.RegisterPackageUseCommand.Execute(String[] commandLineArguments) in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari\Commands\RegisterPackageUseCommand.cs:line 50

November 14th 2022 13:49:48

Error

Could not find file 'C:\Octopus\Files\Agitavit.FormNet.WebApi.Test@S2.13.1.263@55B9ABA5A449644D8FC9467548FAE259.nupkg'.

November 14th 2022 13:49:48

Error

System.IO.FileNotFoundException

November 14th 2022 13:49:48

Error

at System.IO.FileInfo.get_Length()

November 14th 2022 13:49:48

Error

at Calamari.Common.Plumbing.FileSystem.CalamariPhysicalFileSystem.GetFileSize(String path) in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari.Common\Plumbing\FileSystem\CalamariPhysicalFileSystem.cs:line 234

November 14th 2022 13:49:48

Error

at Calamari.Commands.RegisterPackageUseCommand.RegisterPackageUse() in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari\Commands\RegisterPackageUseCommand.cs:line 64

November 14th 2022 13:49:48

Error

at Calamari.Commands.RegisterPackageUseCommand.Execute(String[] commandLineArguments) in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari\Commands\RegisterPackageUseCommand.cs:line 50

November 14th 2022 13:49:48

Info

Unable to register package use.

November 14th 2022 13:49:48

Info

System.IO.FileNotFoundException: Could not find file 'C:\Octopus\Files\Agitavit.FormNetClient.Root.Test@S2.13.1.263@9E44FEA53AD85643998B9AC2299074FE.nupkg'.

November 14th 2022 13:49:48

Info

File name: 'C:\Octopus\Files\Agitavit.FormNetClient.Root.Test@S2.13.1.263@9E44FEA53AD85643998B9AC2299074FE.nupkg'

November 14th 2022 13:49:48

Info

at System.IO.FileInfo.get_Length()

November 14th 2022 13:49:48

Info

at Calamari.Common.Plumbing.FileSystem.CalamariPhysicalFileSystem.GetFileSize(String path) in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari.Common\Plumbing\FileSystem\CalamariPhysicalFileSystem.cs:line 234

November 14th 2022 13:49:48

Info

at Calamari.Commands.RegisterPackageUseCommand.RegisterPackageUse() in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari\Commands\RegisterPackageUseCommand.cs:line 64

November 14th 2022 13:49:48

Info

at Calamari.Commands.RegisterPackageUseCommand.Execute(String[] commandLineArguments) in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari\Commands\RegisterPackageUseCommand.cs:line 50

November 14th 2022 13:49:48

Error

Could not find file 'C:\Octopus\Files\Agitavit.FormNetClient.Root.Test@S2.13.1.263@9E44FEA53AD85643998B9AC2299074FE.nupkg'.

November 14th 2022 13:49:48

Error

System.IO.FileNotFoundException

November 14th 2022 13:49:48

Error

at System.IO.FileInfo.get_Length()

November 14th 2022 13:49:48

Error

at Calamari.Common.Plumbing.FileSystem.CalamariPhysicalFileSystem.GetFileSize(String path) in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari.Common\Plumbing\FileSystem\CalamariPhysicalFileSystem.cs:line 234

November 14th 2022 13:49:48

Error

at Calamari.Commands.RegisterPackageUseCommand.RegisterPackageUse() in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari\Commands\RegisterPackageUseCommand.cs:line 64

November 14th 2022 13:49:48

Error

at Calamari.Commands.RegisterPackageUseCommand.Execute(String[] commandLineArguments) in C:\BuildAgent\work\e0cefbed4ad11812\source\Calamari\Commands\RegisterPackageUseCommand.cs:line 50

November 14th 2022 13:49:48

Fatal

The remote script failed with exit code 100

November 14th 2022 13:50:03

Fatal

Bootstrapper did not return the bootstrapper service message

dom.richardson · 14 November 2022 13:41

Hi @primoz.bartolj ,

Thanks for contacting us regarding your issue today.
To better understand the issue would you be able to send us the Raw Task log for this deployment?
You can upload the file using our secure upload link.

Kind Regards,
Dom.

primoz.bartolj · 14 November 2022 13:48

Hi Dom, I just uploaded raw task log.
Thanks for quick reply

dom.richardson · 14 November 2022 13:58

Hi @primoz.bartolj
Thanks for sending that through, it looks like the tentacle process might be getting block by something.

Would you be able to check if Anti-virus is blocking the Octopus Tentacle application on your deployment target?

The bootstrapper is designed to tell Octopus Server/Cloud what the tentacle needs to run the deployment so if this is getting blocked then this will most likely fail the deployment.

Kind Regards,
Dom.

primoz.bartolj · 14 November 2022 14:14

Hi, some files are being downloaded, and seems Anti-Virus is disabled. Could it be timeout issue- is there anyway to increase timeout on tentacle? I will try to re-push NuGet packages to internal repository to see if that makes any difference.

dom.richardson · 14 November 2022 14:35

Hi @primoz.bartolj

Thanks for checking anti-virus, You could try increase the polling timeouts by going to Infrastructure → Machine Policies → Default Machine Policy → Polling Request Queue Timeout.

Please let me know how that goes.

Kind Regards,
Dom.

primoz.bartolj · 15 November 2022 07:51

Hello,

update- it seems error occurs with new version of nuget packages- re-deploy of old versions works without any problem. I installed tentacle on my machine and acquiring of previous version of nuget packages (2.13.0.262) works without any problem, but acquiring of 2.13.1.263 fails (on tentacle deployed on my machine as well).
I also tried to re-deploy old version on production server and it works without problem, so there is definitely some issue with internal nuget package library / version of nuget packages. Is there anything I can try, it’s getting a bit urgent.

Regards, Primož

primoz.bartolj · 15 November 2022 08:08

Also- all Nuget packages of version 2.13.1.263 exist in Octopus internal library and are valid (I checked by installing them manually).

dom.richardson · 15 November 2022 13:07

Hi @primoz.bartolj

Thanks for trying that for me. Would you be able to check on your tentacle if the nuget package (2.13.1.263) has been transferred.

You can find the files in C:\Octopus\Files

Kind Regards,
Dom.

primoz.bartolj · 15 November 2022 13:30

Hi, I have only one file/package downloaded- out of 10 files there were supposed to be.

dom.richardson · 15 November 2022 13:43

Hi @primoz.bartolj

This is a head-scratcher.
We have discussed this internally here. Would you be able to try and re-upload the package manually through the UI and try a redeploy?

If that doesn’t work, would you be able to upload a test package and try and deploy that?

Kind Regards,
Dom.

dom.richardson · 15 November 2022 14:30

Hi @primoz.bartolj

From your task log, I can see that it’s trying to deploy to two tentacles. Did you see if the package has been transferred to either of the tentacles?

Kind Regards,
Dom.

primoz.bartolj · 15 November 2022 16:24

Hi @dom.richardson .

You were right, I checked and there was two deployment targets instead of one. After removing both and reinstalling tentacle on deployment server deployment went through. Checked one more time to see whether everything works as it should.

We are researching what might be cause of error- probably it’s not very likely it happened through Calamari upgrade.

Thank you for your help,
Primož

dom.richardson · 15 November 2022 16:28

Hi @primoz.bartolj

That’s excellent news. Thanks for letting me know.
This could happen if you have cloned the server where the tentacle was installed.

Hopefully that helps your investigation.

Kind Regards,
Dom.

primoz.bartolj · 22 November 2022 06:55

Hi @dom.richardson - just wanted to confirm issue was actually caused by cloned server. We didn’t pay much attention to it because it was cloned 5 months ago, but some recent issue caused error to appear last Monday. You can close this topic.

dom.richardson · 22 November 2022 09:00

Hi @primoz.bartolj

Thanks for confirming that was the issue.

Please feel free to contact us again if you get any more issues.

Kind Regards,
Dom.

system · 23 December 2022 09:00

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.