Aquiring Packages fails with Github Authentiation error

Morning all.

For the last few days after the octopus server crashed due to windows update it has been failing with the following Github authentication errors
Acquiring packages

August 24th 2023 09:51:52


Making a list of packages to acquire

August 24th 2023 09:51:57


Downloading bbc/otg-infra-misc-scripts v2.1.10 to package cache…

August 24th 2023 09:53:38


The step failed: Activity failed with error 'The package bbc/otg-infra-misc-scripts v2.1.10 could not be downloaded to the package cache from GitHub feed ‘GitHub’ after making 5 attempts over a total of 100s. Make sure the package is pushed to the feed and try the deployment again. For a detailed troubleshooting guide go to Troubleshoot missing packages | Documentation and Support System.Exception: Unable to download package bbc/otg-infra-misc-scripts v2.1.10 from GitHub feed ‘GitHub’: Unable to find details for this package. Either it does not exist or you do not have appropriate GitHub permissions.

I have added in my github credentials but it seems to have not made any difference and the person who initially configured the server has since left the organisation adn didn’t document the authetication methods very well.

What could be causing the issue and how do I fix this issue?

Thanks in advance for the help.


Hi @andrew.rycroft

Thanks for reaching out regarding your issue.
From the error you have shared, it looks like the issue may be that the package doesn’t exist or the credentials may be incorrect.

We have some documentation that could help troubleshoot the issue here:

Kind Regards,

Hi Dom.

Thanks for the response.

Was going through the documentation in relation to Github authentication and realised the issue was related to an auth token that was invalid as it was for the colleague who had left. I’ve since replaced it and it is working fine now.

Best regards


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