Just jumping in here for Dan whilst he is currently off shift as part of our US Based Team.
I believe one of your other colleagues has asked a similar question here?
One of our Support staff has replied to that with a detailed answer which does include some information about ‘retry’ logic so are you able to give that a read and see if it fits your scenario?
If not we would be happy to share a secure link here for you to send us some raw outputs. If you do need to share those with us can you let us know when you have uploaded them please as we do not get notifications when customers upload files to our secure site.
Kind Regards,
Clare Martin