The user name (UPN) could not be determined for principal

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1

When I try to add a particular user I get the error message: "The user name (UPN) could not be determined for principal: "

I’m able to add other accounts without issue. I’ve tried with the formats:

  • Username
  • DOMAIN\Username

I saw a similar issue to the one I’m encountering here:
http://help.octopusdeploy.com/discussions/problems/14705-administrator-login-with-domain-authentication-does-not-work

However, the account I’m trying to add is not an administrator on the octopus server. If I change the username to an invalid account I get a different message indicating that the account can’t be found at the domain controller.

2

Hi Nick,

Thanks for the getting in touch! This error is generally associated when the user does not have a UPN (User Principle Name) attribute associated in AD. If you see my screenshot I have found the UPN attribute for my user on a local VM. Could you please check to see if the user you are trying to add has this attribute.

Vanessa

UPNattribute.PNG

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3

Wow, so the error message was exactly correct. Thank you for pointing out the obvious. I got my IT staff to add the UPN and everything magically worked.