Hello,
We have recently upgraded our Octopus Server from v3.3.6 to v3.8.2 across our test / production environments.
Everything has been working well, except for one server on production with tentacle installed, where somehow the service have managed to terminate csrss.exe process, causing the server to crash with a BSOD / and a subsequent forced restart.
The server’s operating system is Windows Server 2008r2.
After the restart the tentacle is working fine again, and so far have not encountered any further issues.
However, I am wondering if anyone had come across this issue before? It’s a bit worrying that an upgrade could potentially cause the server to crash and restart.
It would be good if there is a way we can prevent this in the future.
Below is the debugging details, which came from the memory dump by Windows when it crashed:
Page 3dc2ae not present in the dump file. Type “.hh dbgerr004” for details
DUMP_CLASS: 1
DUMP_QUALIFIER: 401
BUILD_VERSION_STRING: 7601.23564.amd64fre.win7sp1_ldr.160930-0600
SYSTEM_MANUFACTURER: VMware, Inc.
VIRTUAL_MACHINE: VMware
SYSTEM_PRODUCT_NAME: VMware Virtual Platform
SYSTEM_VERSION: None
BIOS_VENDOR: Phoenix Technologies LTD
BIOS_VERSION: 6.00
BIOS_DATE: 09/17/2015
BASEBOARD_MANUFACTURER: Intel Corporation
BASEBOARD_PRODUCT: 440BX Desktop Reference Platform
BASEBOARD_VERSION: None
DUMP_TYPE: 1
BUGCHECK_P1: 3
BUGCHECK_P2: fffffa800e93e3b0
BUGCHECK_P3: fffffa800e93e690
BUGCHECK_P4: fffff800019dba10
PROCESS_NAME: csrss.exe
CRITICAL_PROCESS: csrss.exe
IMAGE_NAME: csrss.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: csrss
FAULTING_MODULE: 0000000000000000
EXCEPTION_CODE: (Win32) 0xefb6b50 (251358032) -
ERROR_CODE: (NTSTATUS) 0xefb6b50 -
CPU_COUNT: 8
CPU_MHZ: 7d0
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 1a
CPU_STEPPING: 4
CPU_MICROCODE: 6,1a,4,0 (F,M,S,R) SIG: 710’00000000 (cache) 710’00000000 (init)
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0xF4
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: DEV-2008R2-4
ANALYSIS_SESSION_TIME: 02-16-2017 13:18:09.0570
ANALYSIS_VERSION: 10.0.10586.567 amd64fre
STACK_TEXT:
fffff88008587b18 fffff80001a65732 : 00000000000000f4 0000000000000003 fffffa800e93e3b0 fffffa800e93e690 : nt!KeBugCheckEx
fffff88008587b20 fffff80001a22f7b : 0000000000000001 fffffa800efb6b50 fffffa800e93e3b0 fffffa80108e6001 : nt!PspCatchCriticalBreak+0x92
fffff88008587b60 fffff8000198c234 : 0000000000000001 0000000000000ae8 fffffa800e93e3b0 fffffa8000000008 : nt! ?? ::NNGAKEGL::string'+0x273e6 fffff88008587bb0 fffff800016cf6d3 : 0000000000000ae8 fffffa800efb6b50 fffffa800e93e3b0 000000001c758bd0 : nt!NtTerminateProcess+0x284 fffff88008587c20 000000007743bdfa : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSystemServiceCopyEnd+0x13 000000001bf5dc68 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 00000000`00000000 : 0x7743bdfa
STACK_COMMAND: kb
THREAD_SHA1_HASH_MOD_FUNC: e9460336222f4471d8ae88a3d24ad7df3aff8ef1
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 00d8b79e89f094b2d29f42fa22cba954c8d4497d
THREAD_SHA1_HASH_MOD: f08ac56120cad14894587db086f77ce277bfae84
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION:
FAILURE_BUCKET_ID: X64_0xF4_csrss.exe_BUGCHECK_CRITICAL_PROCESS_TERMINATED_BY_Tentacle.exe_efb6b50
BUCKET_ID: X64_0xF4_csrss.exe_BUGCHECK_CRITICAL_PROCESS_TERMINATED_BY_Tentacle.exe_efb6b50
PRIMARY_PROBLEM_CLASS: X64_0xF4_csrss.exe_BUGCHECK_CRITICAL_PROCESS_TERMINATED_BY_Tentacle.exe_efb6b50
TARGET_TIME: 2017-02-15T21:22:07.000Z
OSBUILD: 7601
OSSERVICEPACK: 1000
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 3
OSPLATFORM_TYPE: x64
OSNAME: Windows 7
OSEDITION: Windows 7 Server (Service Pack 1) TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2016-10-01 03:57:30
BUILDDATESTAMP_STR: 160930-0600
BUILDLAB_STR: win7sp1_ldr
BUILDOSVER_STR: 6.1.7601.23564.amd64fre.win7sp1_ldr.160930-0600
ANALYSIS_SESSION_ELAPSED_TIME: 88b
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0xf4_csrss.exe_bugcheck_critical_process_terminated_by_tentacle.exe_efb6b50
FAILURE_ID_HASH: {66fbdb89-ff5f-4652-eb12-b95d291c72d9}
Followup: MachineOwner
Cheers,
Gavin