We have a deploy task that has stopped - not failed, just not progressing - on the Acquire Packages step. It has subsequently been manually cancelled, but the cancellation itself has been in progress for several days (over the weekend). Furthermore, the in-progress task seems to block other tasks trying to access the same resources (for example, if we try to deploy a later release of the same project - but the blocked tasks can be cancelled.)
We are using Octopus Cloud. The general advice for dealing with tasks that lock up and cannot either complete or cancel is to restart the Octopus service, but that does not seem to be an option for Octopus Cloud.
How can we cancel this failed task and get back to normal operations?