Problem creating users

**jweaver** · December 3, 2019, 6:12am

Ive created users in the application but they cant seem to log in. How do i get support for this?

**Kenneth_Bates** · December 3, 2019, 6:12am

Thanks for getting in touch! I’m sorry about the confusion you’ve stumbled on here. Are you using our cloud platform? If so you can invite users to your instance from your Octopus ID.

If that doesn’t apply, could you send us a screenshot or error message that you’re seeing when this user attempts to login after they’re created?

I look forward to hearing back and getting to the bottom of this one!

Best regards,

Kenny

**jweaver** · December 3, 2019, 6:40am

See the attached.

**Kenneth_Bates** · December 4, 2019, 1:54am

Hi @jweaver,

Thanks for following up! Is this user only unable to login to Octopus.com, or are they also not unable to login to your Octopus instance?

I think the only thing needed is to send a user invite to this email address from Octopus.com (logged in with a user who has an Octopus ID) as shown in the doc page below.

Let me know if that helps you get going, or if you have any further questions going forward.

Best regards,

Kenny

**jweaver** · December 4, 2019, 4:06am

They are able to login into octopus.com but unable to login to our instance.

-Jason

**jweaver** · December 4, 2019, 4:51am

see the screen shot below