Octopus Deploy Service and Tenant Services not starting

Legacy Execution
1

I seem to be having this issue on multiple servers, sometimes the tenant service starts upon reboot, sometimes it doesn’t. The server service never starts. I always have to start it manually although both are set to automatically start. They are both running under Local System

OS: Windows Server 2016 Data Center
Version 10.0.14393 Build 14393

Has anyone else experienced this?

Thank you!

2

Hi,

Thanks for getting in touch.

The Server and Tentacle not starting up after a reboot is a common problem. You can use the Watchdog service to ensure that your Server and Tentacle are started: https://octopus.com/docs/administration/service-watchdog

Would you mind providing your Octopus Server and Tentacle logs (https://octopus.com/docs/reference/log-files) so we can see if the services attempt to start and fail?

Thanks,
Shane

3

Hello Shane,

Sorry its been a couple days. I will look into watchdog and also provide the log files. How can I securely get these to you?

Thanks!

4

Hi,

You can email your logs to support@octopus.com (with attention Shane and referencing this ticket please), or upload them to https://file.ac/VPBnPa4cVcU/.

Cheers
Shane