Cant upgrade tentacles

[TomasUnverdorben]

Hi,

we are running about 17tentacles and 6 of them can’t be updated from version 3.16.3 to newest one.

• Octopus server: v2019.3.4
• Tentacle is running as a service and have Administrator rights.
• Tentacle has administrator rights at “Upgrade” folder.

There is a LOG file from one of them:
Octopus upgrader version 2019.3.4.0
Current directory: C:\Octopus\Upgrade\20190708184937-5H7DR
Arguments:
[0] = “OctopusDeploy Tentacle”
[1] = “C:\Octopus\Upgrade\20190708184937-5H7DR\Octopus.Tentacle.msi”
[2] = “C:\Octopus\Upgrade\20190708184937-5H7DR\Octopus.Tentacle-x64.msi”
Upgrade mutex acquired
Stopping Tentacle services
Stopping service: OctopusDeploy Tentacle
Stopping service…
Error: System.InvalidOperationException: Cannot open OctopusDeploy Tentacle service on computer ‘.’. —> System.ComponentModel.Win32Exception: Access is denied
— End of inner exception stack trace —
at System.ServiceProcess.ServiceController.GetServiceHandle(Int32 desiredAccess)
at System.ServiceProcess.ServiceController.Stop()
at Octopus.Upgrader.ServiceBouncer.StopService(ServiceController service)
at Octopus.Upgrader.ServiceBouncer.StopAll()
at Octopus.Upgrader.Program.PerformUpgrade(String[] args)
Starting: OctopusDeploy Tentacle
Service started

Thank you for advice,

BB Tomas

[Kenneth_Bates]

Hi BB Thomas,

Thanks for getting in touch! That certainly does sound strange. To rule out any potential permissions issue, could you run through a test to see if this helps get you up and going?

1. Create a new username/password account and set that as Local System
2. In your machine policy, set this account to be used when updating Tentacles

A bit more information can be found in the following doc page.

Machine Policies - Octopus Deploy

Let me know how you go or if you have any further questions moving forward.

Best regards,

Kenny