One of the user accounts was unable to authenticate to the Octopus server, though all other users could. When inspecting the web call she saw the error:
“Failed to load resource: the server responded with a status of 401 (Unauthorized)”
She has been using it for about two months, and two days ago it started giving the authentication problem. We use A.D. to authenticate, so assumed that was the problem. She changed her PW in AD, then continued having the same problem. We tried modifying her user settings but each time I would try to save, the screen would continue trying to save but not complete the post.
I then tested creating another user with A.D., and that worked. So, I deleted her from users and tried adding her again, but same problem, when I try and save it would not complete the save.
We looked at her A.D. account and everything looks normal. The user logon name, UPN, SamAccountName, and email are all correct and use same format as other users that have access to the system.
Is there some troubleshooting I can perform to determine why we can’t create an account for her? All other accounts work, and I can create new accounts, it is just her connection to A.D. I believe.
Thanks in advance.