An unexpected error occurred in Octopus v2019.2.2: "TypeError: Cannot read property 'isMultiTenancyEnabled' of null"

[mhoweson (Matt)]

Just upgraded to v2019.2.2, now unfortunately unable to login. I get the error above, the full exception is shown as…

Octopus v2019.2.2

TypeError: Cannot read property ‘isMultiTenancyEnabled’ of null

Function.O [as mapToProps] (https://smtp.hitssports.com/main.2f20d39ea528d5350d9e.hashedasset.js:1:879598)
r (https://smtp.hitssports.com/react.108a470d4af0a2a4b223.hashedasset.js:1:193491)
Function.r.mapToProps (https://smtp.hitssports.com/react.108a470d4af0a2a4b223.hashedasset.js:1:193610)
r (https://smtp.hitssports.com/react.108a470d4af0a2a4b223.hashedasset.js:1:193473)
i (https://smtp.hitssports.com/react.108a470d4af0a2a4b223.hashedasset.js:1:420238)
undefined (https://smtp.hitssports.com/react.108a470d4af0a2a4b223.hashedasset.js:1:420736)
Object.run (https://smtp.hitssports.com/react.108a470d4af0a2a4b223.hashedasset.js:1:189097)
c.initSelector (https://smtp.hitssports.com/react.108a470d4af0a2a4b223.hashedasset.js:1:191634)
new c (https://smtp.hitssports.com/react.108a470d4af0a2a4b223.hashedasset.js:1:190537)
constructClassInstance (https://smtp.hitssports.com/react.108a470d4af0a2a4b223.hashedasset.js:1:325639)

Any advice as to how I might resolve this?

Thanks

[henrik (Henrik Andersson)]

Hi Matt,

Thanks for getting in touch and I’m sorry to hear you are having these issues.

Could you do a hard-refresh (Ctrl+F5) and see if that resolves this issue.

Thank you and best regards,
Henrik

[mhoweson (Matt)]

Thanks for quick response Henrik, a hard refresh didn’t have any effect, however rebooting the server did resolve the issues, so all sorted now thanks.

[henrik (Henrik Andersson)]

Hi Matt,

Great to hear that you were able to resolve the issue.

A bit curious though that a full reboot was required…we’ll look into that.

Thank you and best regards,
Henrik

[mhoweson (Matt)]

Yes thought it odd. Had some updates awaiting a reboot anyway, so thought I’d follow rule one of support and try rebooting before spending too much longer on it!